Refund Policy

Buyers should contact the vendor promptly using the marketplace with order details, photos where relevant, and the remedy requested. Vendors are responsible for resolving product, packing, dispatch, delivery, and description issues for their orders.

Refund outcomes depend on the listing, product condition, dispatch evidence, tracking, applicable law, and the circumstances of the issue. Living plants, tubers, seeds, and other seasonal goods require practical handling and evidence because condition can be affected after delivery.

Dahlia Collection may review complaints, request information, assist communication, and process an approved refund through Stripe. A refund may recover the relevant vendor payout through Stripe Connect before the customer refund is issued. This does not limit consumer rights that cannot be excluded by law.