Seller Guidelines

Vendor approval is not a guarantee of ongoing access. You must keep your business, contact, Stripe payout, shipping, pickup, biosecurity, and listing information current and accurate. You are solely responsible for products you list and every promise made to a buyer.

You must dispatch to the chosen service level, provide valid tracking when applicable, communicate promptly about delays or unavailable stock, and manage delivery issues, cancellations, complaints, replacements, and refunds in good faith. Shipping charges are paid to the vendor as part of the vendor order settlement; platform commission is not charged on shipping.

The default marketplace commission is 10% of eligible product sales. A different vendor rate may be set by the marketplace. Stripe processing fees, refunds, chargebacks, transfer reversals, taxes, and vendor business costs are handled as stated during checkout, settlement, or your vendor arrangement.

You authorise Dahlia Collection to use Stripe Connect for settlement and to reverse relevant vendor transfers where a legitimate refund, chargeback, correction, or dispute requires recovery of funds.